Philips DA Products Warranty
Philips Domestic Appliances products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual.
In the unlikely event of a failure of the product, company will arrange for your product to be serviced, free-of-charge when you inform us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment).
This document only applies to domestic appliances products – Kitchen Appliances, Garment Care, Vacuum Cleaners, Air Purifiers & Home Safety.
Warranty Terms
The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below.
Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. After a repair or replacement, the warranty period will continue from the date of the original purchase.
What is Excluded?
The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.
The warranty excludes, or does not apply if:
-
The proof-of-purchase has been altered in any way or is made illegible.
-
The model number, serial number or production date code on the product has been altered, removed, or made illegible.
-
Product if used for commercial purposes (i.e. other than domestic use).
-
Repairs or product modifications have been carried out by unauthorized service organizations or persons.
-
The defect is the result of excessive use outside the intended purpose.
-
The defect is caused by incorrect use, poor maintenance (e.g., parts blocked by scale) or abuse of the product or by environmental conditions that are not in conformance with the user manual.
-
Damage to the part due to mishandling, negligence, breakage, or cracking.
-
Normal wear and tear (e.g., scratches, abrasions, discoloration, fading, coating peel off).
-
Consumable parts or replacement of consumable parts (e.g. filters, vacuum bag etc).
-
The product was not originally designed, manufactured, or approved for use in the country where you use the product, which might occur when you imported the product.
Please note, additional warranty restrictions, if any, can be found in the product user manual.
Default Warranty Period
-
One year for Induction Cooktop
-
Two years for rest of Philips Domestic Appliances products
|
Product Category |
Warranty Period |
|
Kitchen Appliances except ICT |
Two Years |
|
Garment Care |
Two Years |
|
Air Purifier |
Two Years |
|
Vacuum Cleaner |
Two Years |
|
Home Safety |
Two Years |
|
Induction Cook Top |
One Year |
Service Needed?
To avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of web site. To obtain service within the warranty period please contact the consumer contact centre via one of the contact methods indicated on website.
To be able to help you efficiently when you contact us, please have available, product type- or model number (also sometimes called model ID).
Please show the proof-of-purchase (e.g. original invoice or cash receipt) & warranty card indicating the date of purchase, dealer name and model number of the product to Philips service representative at time of product repairing for warranty service.