Get expert support from the manufacturer
Branding Image
Branding Image

My Philips Air Purifier does not improve the air quality

Last updated on February 28, 2025

If the air quality does not improve or the air quality light does not turn blue when using your Philips Air Purifier, 2in1 Air Purifier and Humidifier or 2in1 Air Purifier and Dehumidifier, find out the possible causes and solutions here.

Note: All images shown below are generic representations only; there can be some differences among specific appliances.

Packaging material has not been removed

The standalone filters are not placed correctly

The air quality sensor is dirty or wet

Make sure pre-filter is clean

The windows are open

The room is too big

New furniture in the room

Check Sensitivity Mode (Applicable to AC4014 to AC4372 only)

No airflow or the airflow is very weak from circulation air outlet (Only for AMF765, AMF86x, AMF87x)

Our website uses cookies

We use cookies to analyze the site performance, to improve the user experience and to personalize the content. View Cookie Notice